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General Tech Support issues

System requirements
Software installation: 2012 Copyright and newer
Software installation: 2011 Copyright and older
The video clips will not play
Shockwave player error
Running on multiple workstations



System requirements

Windows 7/8.1/10
1 GHz 32 BIT (x86) or 64 BIT (x64) processor
1 GB of system memory
DirectX 9 graphics support


Mac OS X *
Power Macintosh G3 processor or higher
128 MB RAM or higher

Classic Mac OS *
Power Macintosh G3 processor or higher
64 MB RAM or higher

*Any software with a copyright of 2012 or newer will not run on OS 9 or on the Power Mac platform.

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2012 Copyright and newer

Software installation: stand alone system

Windows Installation:
To install the program on your hard drive:
1. Place the program CD in your CD-ROM drive.
2. Bring up the run command from the Start menu or by pressing Windows Key + R.
3. In the command line type d:\setup.air (where d is the letter that identifies your CD drive). Click on OK or press ENTER.
4. A dialog box will appear. Click on the “Install” button. The setup program will begin to run. Follow the on screen prompts.
5. Run the program from the icon placed on your Desktop.

Macintosh Installation:
To install the program on your hard drive:
1. Place the program CD in your CD-ROM drive
2. Double Click the Setup.air file on the CD
3. A dialog box will appear. Click on the “Install” button. The setup program will begin to run. Follow the on screen prompts.
4. The program icon will be added to your “Applications” folder.

Software Installation: Network

1. Place the CD in your CD-ROM drive
2. Bring up the run command from the Start menu or by pressing Windows Key + R
3. In the command line type d:\setup.air (where d is the letter that identifies your CD drive). Click on OK or press ENTER.
4. A dialog box will appear. Click on the “Install” button. The setup program will begin to run.
5. Change the “Installation Location:” to your network drive or UNC path.
6. Click Continue.
7. After the installation an icon will be created on your desktop. Push this icon out to your desktops.

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2011 Copyright and older

Software installation: stand alone system

Getting Started on Windows Systems
1. Place your CD in your CD-ROM drive.
2. Using Windows Explorer or My Computer, select your CD-ROM drive.
3. Double click on the CD-ROM drive.
4. Double click on the Launch.exe file.
5. If you wish to create a shortcut to the program, right click on the projector icon with the .exe extension and choose send to desktop.

Getting Started on Macintosh Systems
1. Place your CD in your CD-ROM drive.
2. Double click on the CD icon on your desktop.
3. Double click on the appropriate Launch icon.

NOTE: If you install the program on a hard drive rather than running from the CD, the Xtras folder MUST be installed in the program folder created by the user.


Software installation: network

1.Create a subdirectory for this program on the server share where you store student programs. For example: F:\COURSES\your program.

"F" is the mapped drive pointing to the server share where the program will be installed. "COURSES" is the directory where student programs are stored.
"your program" is the subdirectory for the program.

2. Insert the program CD in your CD-ROM drive. Open My Computer. Right Click on your CD-ROM drive and Left Click open. Select the entire contents of the CD and choose Edit/Copy. Paste the contents of the CD to the program folder you created.

3 Inside the folder that you created will be a folder called movies. Right click on this folder and choose properties. Put a check mark in the Read Only box and click apply. Make sure the circle that says “Apply changes to this folder, sub folders and files” is marked and click OK. Click OK on the movies folder properties box.

4. Create a shortcut to the launch.exe file located inside of the program folder you have created on the “all users” desktop or in a location that students will have access to.
Note: The Xtras folder MUST be installed in the program subdirectory.

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The video clips will not play

Download the latest Quicktime player directly from Apple.

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Shockwave player error

Download the latest Shockwave player from Adobe.

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Running on multiple workstations
For network installations the rootfolder containing the C.W. Publications software and all files inside of the folder need to be marked as Read Only.

From your workstation browse to the root folder.

For Example: f:\apps\courses\oyocc oyocc

Windows: Right click on the folder and choose Properties. Check the Read Only box and click apply. It will ask if you wish to apply the attribute to all files and folders inside of the containing folder, choose Yes to apply the attribute to all files and folders.

Mac: Control + click on the file(s). Select Get Info from the contextual menu that appears. Select Sharing & Permissions (bottom of dialog box). Adjust permissions as necessary. Please note: you may need to unlock the file (padlock on lower right-hand corner of dialog box) with an admin password to make these changes.

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