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SUPPORT
FAQs
Tech Support
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FAQs
Ordering information
What types of payment do you accept?
Do you have an order form I can download?
What are the shipping and handling charges for my order?
I would like to preview your products. How do I do that?
What is your return/exchange policy?
Are you the sole source of your products?
Who do I contact for a W-9 statement?
What is your Federal ID #?
How long will it take to receive my order?
Is it possible to track my order?
Product information
What grade level are your products appropriate for?
Does your software include teacher documentation?
How many class hours does your software take to complete?
What software licenses are available?
Miscellaneous
What is your privacy policy?
What types of payment do you accept?
We accept school purchase orders, checks and all major credit/debit cards. We accept orders via our web site, phone, fax, email or physical mail.
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Do you have an order form I can download?
Absolutely! We have a PDF version available for download.
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What are the shipping and handling charges for my order?
$8 base charge plus $2 per item ordered. Please note, additional charges will be applied for shipments to Alaska and Hawaii.
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I would
like to preview your products. How do I do that?
For our most popular product, On Your Own, you may request a free demo from us online.
Sample pages from each of our
activity units (including the table of contents) are available on our web site.
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What is your return/exchange policy?
If you are not satisfied with a product, we will provide a refund (less the original shipping cost) within 30 days of the ship date. We will also exchange or provide a credit for any product within 60 days of the ship date. The product must be in resalable condition. In order to make sure your request is processed, please contact us for approval. After 60 days, a credit only can be provided at our discretion. We strongly recommend shipping all products back using a trackable delivery method such as UPS or Fed Ex.
Note: We will make exceptions to this policy if the item is shipped during the summer months of June through August.
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Are you the sole source of your products?
While we are the publisher of all products we advertise and sell, our products are carried with many other distributors. There are several benefits of ordering directly from us:
• We carry all products in-stock so you'll receive your order more quickly.
• We price match.
• We know our products the best—if you have questions we can answer them.
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Who do I contact for a W-9 statement?
Please complete this form and the statement will be faxed to you within one business day.
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What is your Federal ID #?
36-4340642
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How long will it take to receive my order?
Approximately two working days. Orders are shipped via USPS Priority Mail. We can ship more quickly with your permission to charge for express shipping.
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Is it possible to track my order?
Your USPS tracking number will be included on your invoice, which will be mailed to you. We can provide the tracking number via email if you provide an email address.
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What grade level are your products appropriate for?
Our materials are appropriate for middle school, high school, college and adult education. We take care to define and explain technical terms that may be new to the student.
For example, Net Pay: The amount you receive after taxes and other paycheck deductions are subtracted from your gross pay.
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Does your software include teacher documentation?
Yes. The documentation that accompanies each piece of software contains loading instructions, teaching objectives, lesson plans, suggestions for various computer configurations (labs, one computer per classroom, etc.), and activity answers and step-by-step arithmetic solutions where appropriate.
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How many class hours does your software take to complete?
The documentation that accompanies each piece of software includes a standard number of hours suggested for completing the program. For example:
| On Your Own |
3-5 Hours |
| Trivia Challenge |
2 Hours |
However, many factors can affect the actual amount of time needed including your students’ familiarity with a program, their seriousness in dealing with the material and each student’s individual ability.
Many programs also include alternatives that shorten or lengthen the time needed or can be used multiple times with different results. This is particularly true of our simulations such as On Your Own Coast-to-Coast.
We believe it is important that the instructor review a software program before having students begin in order to decide the best alternative for fitting the program in the time available.
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What software licenses are available?
The following licenses are available for all C.W. Publications software.
| Single License (1 CD) |
Use on one computer |
| 5 Computer License (1 CD) |
Use on five computers |
| Building License (1 CD) |
Unlimited use on a network or multiple computers in one building
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What is your privacy policy?
Our privacy policy can be viewed here.
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